STØTTA NORDIC
Destination Management · Scandinavia & the Baltics
Stockholm
13 October 2026

Welcome to Støtta Nordic

Hi Theresa,

We're really glad you're joining us, and this letter is here to give you a clear picture of where you'll start. Open each section below; it ticks itself off once you've read it or filled it in.

Støtta Nordic is a destination management company working across Scandinavia and the Baltics. We plan and run ground programmes, transfers, incentive travel and corporate events for agencies and companies from all over the world. Our clients arrive with an idea; we turn it into a programme that works on the ground, and we look after the people while they're here.

0 of 11 sections complete
What we doTo do
Ground programmesDay-by-day programmes that work on the ground
TransfersAirport, venue and group transport
Incentive travelReward trips that groups remember
Corporate eventsMeetings, congresses and dinners
Scandinaviathe Baltics

You'll be joining us as an intern from 19 October 2026, working across all of our countries. Your team lead is our Lead Project Manager, who will be your first point of contact for anything you're unsure about.

Your roleTo do

Rather than sitting on a single country desk, you'll work on files across every destination we cover. You'll help build proposals, source suppliers and keep files moving, with our Lead Project Manager behind you all the way.

Our hope is that you grow into a region expert rather than a country specialist: someone who knows how our destinations connect, and can build a programme that crosses borders with confidence.

You can carry up to 15 open files at once. That cap is there to protect the quality of each one, so if you're close to it, tell your team lead before taking on more.

Your destinationsTo do

You'll come in as an intern and, over time, get to know every country we work in and its main cities. We'll start with Scandinavia and build outwards from there, so your knowledge grows region by region rather than country by country.

We start here

Scandinavia

SwedenStockholm, Gothenburg, Malmö, Uppsala, Kiruna
DenmarkCopenhagen, Aarhus, Odense, Aalborg
NorwayOslo, Bergen, Stavanger, Trondheim, Tromsø
Then

Finland and Iceland

FinlandHelsinki, Turku, Tampere, Rovaniemi, Mariehamn (Åland)
IcelandReykjavík, Akureyri, Vík, Húsavík
Then

North Atlantic

Faroe IslandsTórshavn, Klaksvík
GreenlandNuuk, Ilulissat, Kangerlussuaq
Then

Baltics and UK

Estonia, Latvia, LithuaniaTallinn, Tartu, Riga, Vilnius, Kaunas
United KingdomLondon, Edinburgh, Manchester, Glasgow

Read widely about each country as you go: its geography, how the cities connect, airports and travel times, seasons and daylight, and what makes each place memorable for a group. The better you know the map, the better your proposals will be.

How we workTo do

You'll get your own Zoho Mail login, and that's where all your client and supplier correspondence happens. Zoho Books is our current CRM while we move across to DMC Suite, which we're aiming to have fully in place by mid-2027, so you'll see both and help us make the switch.

A client should have a proposal within 48 hours of their request.

Your team lead is notified when a proposal stage runs past that, so if something is holding you up, say so early and we'll solve it together.

Clients should feel welcomed. Keep messages professional but friendly, warm and inviting; they should come away confident we understand their project.

Suppliers need every detail up front when you ask for rates: dates, number of guests, the exact service, timings and your deadline. A complete request gets a fast answer; a vague one gets three emails back.

How a file moves

  1. 1
    Enquiry arrivesIn your Zoho Mail
  2. 2
    Rate requestsEvery detail up front to suppliers
  3. 3
    ProposalTo the client within 48 hours
  4. 4
    File confirmedBecomes an ongoing file
  5. 5
    InvoicedTo the client via Zoho
  6. 6
    Stipend approvedBy your team lead
Alongside every fileOnboard suppliers to DMC Suite and earn 10% of their annual membership when they become paid members
Every monthGround stipend of LKR 27,850.00, plus per-file stipends
Bringing suppliers onto DMC SuiteTo do

Part of your role is helping hotels, transport companies, venues and activity suppliers in your markets join DMC Suite. The more suppliers we have on the platform, the more rates we can request directly, which makes every proposal faster, yours included.

There's something in it for you too: when a supplier you brought in becomes a paid member of DMC Suite, you earn 10% of their annual membership. Our Lead Project Manager will walk you through how referrals are recorded.

Your stipendTo do
Monthly ground stipend LKR 27,850.00

Your monthly stipend covers your work on ongoing files, unconfirmed files, and onboarding suppliers to DMC Suite, our DMC software. It starts from 19 October 2026.

If you'd like to be paid at the end of each calendar month, just write to billing@stottanordic.eu. You'll then be paid before the 5th of each month for the previous month, so 19–31 October will be paid before 5 November.

You'll receive an invitation at your personal email address to create your profile. Please add your payout details there: account number or IBAN, and the currency you'd like to be paid in.

Alongside the monthly ground stipend, every completed file pays a per-file stipend, scaled to the project's value.

Project valueStipend per file
Over 50,000 SEK1,500 SEK
15,001–50,000 SEK750 SEK
Up to 15,000 SEK500 SEK

A file qualifies once its turnover has been invoiced to the client through Zoho, and your team lead approves each stipend.

By the 15th of every month you'll receive your stipend invoice for the previous month. Preview it, sign it digitally and send it to your team lead for approval. That's all there is to it.

Your workspaceTo do

We work together like a virtual office. Sometimes it will be just you and our Lead Project Manager; other times you'll be in one session with several interns and your team lead at once. To make that work, please have the following ready before you start:

A dedicated work areaA quiet, designated space you use for work
Desk and chairA proper computer table and a chair you can sit in all day
Two screensEven if you work on a laptop
Noise-cancelling headsetSo your sessions aren't disturbed by background noise
Keyboard and mouseA separate keyboard and mouse
A photo of your setupSend us a picture of your setup and work area
Tick each one you have in place
Add at least one photo. They're resized automatically and included in your submission.
Who are you?To do

We'd love to get to know you. There are no right answers; a few honest lines each is perfect.

Your take-home assignmentTo do

You're very welcome to use ChatGPT or any other AI tool for this. What we want to see is whether you check the facts. AI tools often sound confident while getting opening seasons, travel times, distances and prices wrong, and a proposal with one wrong fact can cost us a client.

The brief

Create a one-week leisure product for each of these Swedish cities: Stockholm, Gothenburg, Malmö, Uppsala and Kiruna. Imagine each one as a trip we could offer to a small group of leisure travellers.

Build each city's product below. A city is complete once its season, travel, stay, all seven days and at least one source link are filled in.

Your fact-check log

The facts you checked, where you checked them, and anything an AI tool got wrong. This log matters as much as the programmes.

We'll spot-check facts across all five products. Please don't contact any suppliers; research from public websites only. Send your assignment to Almira by 16 October 2026. A clear, accurate answer matters more than a long one.

The months aheadTo do

The internship runs from six months up to a year. The first one to three months are a chance for both of us to see whether the role is the right fit. If it is, we'll keep building on your strengths and fine-tuning the details for up to a year.

Nobody expects you to know everything in week one. Ask questions, flag problems early, and lean on your team lead; that's exactly what they're there for.

Your first steps
Send your answersTo do

When every section above shows a tick, download your submission and attach it to your reply to Almira's email. It includes your answers, photos and all five city products in one file.

Your work is saved in this browser as you go, so you can close the page and come back. Use the same browser on the same computer.

We're looking forward to working with you. Welcome to the team.

Warm regards,

Almira
Almira, Support Manager · Støtta Nordic